Refund policy

Last updated: October 28, 2026

Overview

At Everflint, we want you to love your purchase. This policy does not affect any rights you may have under the consumer protection laws of your country of residence. Where local law grants you broader rights, those rights apply.

90-Day Return Window

You may request a return within 90 days of receiving your order. No explanation is required, as long as the item meets the conditions below.

Return Conditions

To be eligible for a change-of-mind return, the item must be:

• Unused
• In the same condition in which you received it, with no signs of wear, scratches, or damage
• In its original box and packaging, with all included parts and accessories
• Accompanied by your order number as proof of purchase

Returned items are inspected when we receive them. If an item does not meet these conditions, we will contact you with photos and explain why the return cannot be accepted, and the item will be sent back to you or, where local law requires, the refund will be reduced to reflect any loss in value.

These conditions do not apply to items that arrive damaged, defective, or incorrect (see below).

How to Request a Return

Email us at m3lmjuli@gmail.com with your order number, the item you wish to return, and, if the item is damaged or defective, photos showing the issue. Please do not send items back without contacting us first; returns sent without authorization may be delayed. We will reply with return instructions and the return address, which may differ from our business address.

Return Shipping Costs

If you return an item because you changed your mind, you are responsible for the cost of return shipping, unless the law of your country states otherwise. We recommend using a trackable shipping service.

If the item is damaged, defective, or not what you ordered, return shipping is free and we will cover the cost.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, or stops working because of a defect, please contact us as soon as possible, ideally within 14 days of noticing the issue, with photos or a short video. This request helps us resolve the issue quickly; it does not limit any legal warranty rights you may have. Opened or used items are eligible in these cases. We will send a free replacement or issue a full refund, including any shipping costs you paid.

Refunds

Once we receive and inspect your return, or receive proof of return shipment where applicable, we will process your refund within 7 business days to your original payment method. Your bank or card issuer may take additional time to post the refund. We do not charge restocking fees.

Order Cancellations

You may cancel your order for a full refund at any time before it ships. Email us at m3lmjuli@gmail.com with your order number. Once your order has shipped, it can be returned under this policy. If we notify you of a significant shipping delay, you may cancel for a full refund as long as the order has not shipped.

Exchanges

We do not offer direct exchanges. To get a different item, please return the original item and place a new order.

Customers in the EU, EEA, and UK

If you live in the European Union, the European Economic Area, or the United Kingdom, you have the right to withdraw from your purchase within 14 days of receiving your goods, without giving a reason. Because our 90-day return window is longer, it applies to you as well.

To exercise your right of withdrawal, send us a clear statement by email to m3lmjuli@gmail.com. Please return the item within 14 days of informing us. We will refund all payments received from you, including the original standard shipping cost, within 14 days of receiving your withdrawal notice. We may withhold the refund until we receive the item back or proof that you have sent it. You bear the direct cost of returning the item. You may handle the item as you would in a store to establish its nature, characteristics, and functioning; if you handle it beyond that, we may reduce your refund to reflect any loss in value.

You also have legal rights for goods that are faulty or not as described (a minimum legal guarantee of conformity of 2 years in the EU, and your rights under the Consumer Rights Act 2015 in the UK). These rights are not affected by this policy.

Customers in Argentina

If you are located in Argentina, you may cancel your purchase within 10 days of receiving the product, without giving a reason, using the "Botón de arrepentimiento" link on our website or by emailing m3lmjuli@gmail.com. We will send you a request identification code within 24 hours. The product must be returned in the condition in which it was received, as provided by applicable law.

Customers in Other Countries

If you are located in another country, you may have additional rights under local law (for example, in Canada, Mexico, or Australia). Nothing in this policy limits those rights.

Chargebacks

If you have a problem with your order, please contact us first at m3lmjuli@gmail.com. We are committed to resolving any issue quickly and fairly.

Contact Us

Email: m3lmjuli@gmail.com
Website: everflint.shop